1. Who We Are

HSB Carpentry & Building ("HSB", "we", "us", "our") is a carpentry and building business registered in England and Wales. Our website address is: https://www.hsbcarpentry.co.uk.

2. What Data We Collect

We collect personal data when you:

Submit an enquiry via our contact form (name, email address, phone number, message)
Contact us directly by phone or email

We also collect non-personally identifiable data through standard server logs (IP address, browser type, pages visited) for security and performance monitoring purposes.

3. How We Use Your Data

We use the data you provide solely to:

Respond to your enquiry
Provide a quotation for the services you've requested
Communicate with you about your project

We do not use your data for marketing purposes without your explicit consent. We do not sell, rent or share your data with third parties except where required by law.

4. Legal Basis for Processing

We process your personal data on the basis of:

Legitimate interests — responding to your enquiry and providing the services you've requested.
Contractual necessity — where you have engaged us to carry out work.

5. Data Retention

We retain enquiry data for up to 3 years unless you request earlier deletion. Financial and contractual records are retained for 7 years as required by UK law.

6. Your Rights

Under UK GDPR you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data ("right to be forgotten")
Object to processing
Lodge a complaint with the ICO (ico.org.uk)

To exercise any of these rights, contact us at: contact@hsbcarpentry.co.uk

7. Cookies

Our website uses a single essential session cookie to maintain your browsing session and protect form submissions. We do not use tracking, advertising or analytics cookies.

8. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure.

9. Changes to This Policy

We may update this policy periodically. The date at the top of this page will reflect the most recent revision.

10. Contact

For any privacy-related questions, please contact us at:
contact@hsbcarpentry.co.uk
07700 000000

Privacy Policy